Request names Getronics as sole supplier of its broadband installations services
Announcement posted by Request Broadband 26 Mar 2003
Contract identifies monthly installation requirement for 800 to 1,000 new customers increasing steadily over 2003
Request Broadband Pty Ltd (Request), a leading Australian wholesale broadband services provider, has awarded Getronics Australia an additional contract worth between $4.5 and $6 million to become the sole supplier of its broadband installation services in Australia. The new three-year contract will complement Getronics existing support and maintenance contract, which was signed at the beginning of 2002.
Getronics understanding of our business, coupled with its national reach, were major influences in our decision to expand this relationship. A critical part of the deal will involve Getronics integrating their workforce management system with Requests customer provisioning system to speed up installation processes. This will ensure Request is able to deliver on the service level agreements (SLAs) we offer our customers, says Kath Miles, General Manager, Customer Service, Request.
A provider of national broadband Internet protocol (IP) services using IP networking and digital subscriber line (DSL) technology, Request required extra installation support to connect the growing number of business and small office/home office (SOHO) customers who are signing up to its broadband network. Request expects Getronics to install between 800 and 1,000 new customers per month, steadily increasing over the next 12 months.
Under the terms of the contract, Getronics will warehouse and stage Requests DSL routers, which will be configured and distributed to field engineers, ready for installation. Getronics will also track Requests stock of routers and handle maintenance and repairs.
This contract has allowed us to cement our existing relationship with Request. Our national infrastructure, reach and capabilities neatly matches Requests broadband delivery offering, allowing a high level of service to be delivered to their customers, says Jon Marks, National Sales Manager, Services, Getronics.
Request, with its Cisco-powered DSL access and core network deployed around Australia, is one of the fastest growing providers of business-grade broadband IP services with a clear focus on the delivery of managed IP network services for small and medium businesses.
The services enable these businesses to connect to the internet at very high speeds, while simultaneously providing private, secure, high performance IP networking between offices via a single DSL link.
ENDS
About Getronics
With approximately 26,000 employees in over 30 countries, Getronics is one of the world's leading providers of vendor independent solutions and services to professional users of Information and Communication Technology (ICT). Through consulting, integrating, implementing and managing Infrastructure Solutions and Business Solutions, Getronics helps many of the world's largest global and local organisations to maximise the value of their technology investment and improve interaction with their customers. Getronics' headquarters is in Amsterdam, with regional head offices in Boston and Singapore. Getronics' shares are traded on Euronext Amsterdam ('GTN'). For further information about Getronics, visit www.getronics.com.
About Request
Request is an infrastructure-based wholesale broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers.
Delivering on the need for multi-site customer networking, Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo.
In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure.
October 2001 saw Request being awarded the PC Authority Labs Award for Business Broadband for its DSL business offerings. In March 2002, Request was awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. In March 2003, Request was awarded the 2003 ATUG Industry Award for Best Communications Solution SME for its RequestVPN solution.
Getronics understanding of our business, coupled with its national reach, were major influences in our decision to expand this relationship. A critical part of the deal will involve Getronics integrating their workforce management system with Requests customer provisioning system to speed up installation processes. This will ensure Request is able to deliver on the service level agreements (SLAs) we offer our customers, says Kath Miles, General Manager, Customer Service, Request.
A provider of national broadband Internet protocol (IP) services using IP networking and digital subscriber line (DSL) technology, Request required extra installation support to connect the growing number of business and small office/home office (SOHO) customers who are signing up to its broadband network. Request expects Getronics to install between 800 and 1,000 new customers per month, steadily increasing over the next 12 months.
Under the terms of the contract, Getronics will warehouse and stage Requests DSL routers, which will be configured and distributed to field engineers, ready for installation. Getronics will also track Requests stock of routers and handle maintenance and repairs.
This contract has allowed us to cement our existing relationship with Request. Our national infrastructure, reach and capabilities neatly matches Requests broadband delivery offering, allowing a high level of service to be delivered to their customers, says Jon Marks, National Sales Manager, Services, Getronics.
Request, with its Cisco-powered DSL access and core network deployed around Australia, is one of the fastest growing providers of business-grade broadband IP services with a clear focus on the delivery of managed IP network services for small and medium businesses.
The services enable these businesses to connect to the internet at very high speeds, while simultaneously providing private, secure, high performance IP networking between offices via a single DSL link.
ENDS
About Getronics
With approximately 26,000 employees in over 30 countries, Getronics is one of the world's leading providers of vendor independent solutions and services to professional users of Information and Communication Technology (ICT). Through consulting, integrating, implementing and managing Infrastructure Solutions and Business Solutions, Getronics helps many of the world's largest global and local organisations to maximise the value of their technology investment and improve interaction with their customers. Getronics' headquarters is in Amsterdam, with regional head offices in Boston and Singapore. Getronics' shares are traded on Euronext Amsterdam ('GTN'). For further information about Getronics, visit www.getronics.com.
About Request
Request is an infrastructure-based wholesale broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers.
Delivering on the need for multi-site customer networking, Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo.
In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure.
October 2001 saw Request being awarded the PC Authority Labs Award for Business Broadband for its DSL business offerings. In March 2002, Request was awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. In March 2003, Request was awarded the 2003 ATUG Industry Award for Best Communications Solution SME for its RequestVPN solution.